Home About iST Corporate Social Responsibility Communication with stakeholders

Communication with stakeholders

Home About iST Corporate Social Responsibility Communication with stakeholders

Communication with stakeholders

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Communication with stakeholders

iST values the issues that the stakeholders concern about. In addition to total customer services, iST provides multiple communication channels and information exposure medias to maintain good communication and interaction with stakeholders for improvement of operation performance and enhancement of social responsibility fulfilment.

  • Customer / Consumer

    Issues of concern
    • Product quality
    • Customer requirements on products
    • Customer satisfaction on products and services
    Communication frequency and channels
    • Establishment of Complaint Handling Standards
    • We created a customer feedback procedure and built a customer-oriented quality system.
    • Based on the evaluations of customer satisfaction on our services, we can understand the gap between their needs and expectations and improve our quality system to achieve corporate sustainability.
    • Consumer satisfaction survey
    • After-sales services
    Sales Contacts

    Sales manager: Mr. Brian Wang

    Sales Contacts

    Overseas sales manager: Mr. Dave Tan

  • Shareholder / Investor

    Issues of concern
    • Industrial environment
    • Future positioning focused sustainable development strategy
    • Annual and forthcoming operating performance
    • Dividend policy
    • New product/process development program
    Communication frequency and channels
    • Yearly shareholders’ meeting
    • Disclose important information on Market Observation Post System (MOPS) and operating information on company regularly and occasionally.
    • Unveil financial statements and annual reports regularly
    • Answer investor questions on call or by email
    • Arrange investor contact person
    Investor Relations

    Spokes Person — CFO: Ms. Selina Lin

    Investor Relations

    Deputy Spokes Person — Vice manager of Brand Planning Office: Ms. Yuting Chiu

  • Supplier

    Issues of concern
    • Appraisal and management
    • Quality and safety management
    • Production and sales management
    • Regulation conformity
    Communication frequency and channels
    • Strict and comprehensive screening process to filter out suppliers with poor environmental and social record before building up any business relationship.
    • Irregular communication and review meetings.
    • Onsite supplier auditing
    • Supplier delivery, service, and quality assessment
    • Regulation conformity assessment
    Supplier Contacts

    Director of Administrative Office: Ms. Judy Chen

    Supplier Contacts

    Senior manager of Purchasing Dept: Ms. Cindy Huang

  • Employee

    Issues of concern
    • Employee meeting
    • Salary and rewards system
    • Various welfare measures
    • Regular training programs
    Communication frequency and channels
    • Convene employee meetings
    • Quarterly employee communication meeting to get suggestions for future improvement
    • Fair and open management SOPs/personnel transaction disclosure/policy and key message advocating
    • Regular employee welfare committee meetings
    • Constant training programs to foster employee career development
    • Easy-access employee complaints system and channel
    • Employee safety and health caring work environment along with regular physical exam
    Human Resources

    Director of Administrative Office: Ms. Judy Chen

    Human Resources

    HR Manager of Administrative Office: Ms. Anny Wu

  • Government authority and relevant units

    Issues of concern
    • Water and power resources
    • Working environment and occupational safety and health
    • Sewage and waste disposal
    Communication frequency and channels
    • Regular regulations review
    • Assist in establishing relevant specifications
    • Comprehensive labor safety and health management
    • Regulations compliant waste management
    Contacts

    Director of Administrative Office: Ms. Judy Chen

    Contacts

    Senior Manager of General affairs office: Ms. Mandy Chang