Communication with stakeholders
iST values the issues that the stakeholders concern about. In addition to total customer services, iST provides multiple communication channels and information exposure medias to maintain good communication and interaction with stakeholders for improvement of operation performance and enhancement of social responsibility fulfilment. The ESG Committee of the Company regularly identifies stakeholders, collects and examines stakeholder concerns and ESG performance, and the relevant performance was reported to the Board of Directors on 15 December 2023.
Customer / Consumer
Issues of concern
- Product quality
- Customer requirements on products
- Customer satisfaction on products and services
Communication frequency and channels
- Establishment of Complaint Handling Standards
- We created a customer feedback procedure and built a customer-oriented quality system.
- Based on the evaluations of customer satisfaction on our services, we can understand the gap between their needs and expectations and improve our quality system to achieve corporate sustainability.
- Consumer satisfaction survey
- After-sales services
Sales Contacts
Sales manager: Ms. Meggie Hsu
- Tel: +886-3-5799909#8891
- Email: meggie_hsu@istgroup.com
Sales Contacts
Director of Sales Division : Mr. Brian Wang
- Tel: +886-3-5799909#8886
- Email: Brian_wang@istgroup.com
Shareholder / Investor
Issues of concern
- Industrial environment
- Future positioning focused sustainable development strategy
- Annual and forthcoming operating performance
- Dividend policy
- New product/process development program
Communication frequency and channels
- Yearly shareholders’ meeting
- Disclose important information on Market Observation Post System (MOPS) and operating information on company regularly and occasionally.
- Unveil financial statements and annual reports regularly
- Answer investor questions on call or by email
- Arrange investor contact person
Investor Relations
- Email: ir@istgroup.com
Supplier
Issues of concern
- Appraisal and management
- Quality and safety management
- Production and sales management
- Regulation conformity
Communication frequency and channels
- Strict and comprehensive screening process to filter out suppliers with poor environmental and social record before building up any business relationship.
- Irregular communication and review meetings.
- Onsite supplier auditing
- Supplier delivery, service, and quality assessment
- Regulation conformity assessment
Supplier Contacts
Vice President of Administration Division: Ms. Judy Chen
- Tel: +886-3-5799909#1200
- Email: judychen@istgroup.com
Supplier Contacts
Senior manager of Purchasing Dept: Ms. Cindy Huang
- Tel: +886-3-5799909#1700
- Email: cindy@istgroup.com
Employee
Issues of concern
- Employee meeting
- Salary and rewards system
- Various welfare measures
- Regular training programs
Communication frequency and channels
- Convene employee meetings
- Quarterly employee communication meeting to get suggestions for future improvement
- Fair and open management SOPs/personnel transaction disclosure/policy and key message advocating
- Regular employee welfare committee meetings
- Constant training programs to foster employee career development
- Easy-access employee complaints system and channel
- Employee safety and health caring work environment along with regular physical exam
Human Resources
Vice President of Administration Division: Ms. Judy Chen
- Tel: +886-3-5799909#1200
- Email: judychen@istgroup.com
Human Resources
Senior manager of Human Resource Management Dept.: Ms. Anny Wu
- Tel: +886-3-5799909#1206
- Email: anny_wu@istgroup.com
Government authority and relevant units
Issues of concern
- Water and power resources
- Working environment and occupational safety and health
- Sewage and waste disposal
Communication frequency and channels
- Regular regulations review
- Assist in establishing relevant specifications
- Comprehensive labor safety and health management
- Regulations compliant waste management
Contacts
Vice President of Administration Division: Ms. Judy Chen
- Tel: +886-3-5799909#1200
- Email: judychen@istgroup.com
Contacts
Section Manager of Occupational Safety Health Management Section: Mr. Kai Chen
- Tel: +886-3-5799909#1620
- Email: kai_chen@istgroup.com